Return & Refund Policy
Returns, Refunds, & Exchanges
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a return, refund or exchange.
To be eligible for a return, refund or exchange; your item must be unused and in the same condition that you received it. It must also be in the original unopened or sealed packaging. All qualified returns & refunds will be issued in the form of a store credit equal to the original purchase amount minus any applicable shipping fees.
Several types of goods are exempt from being returned. This includes any federally regulated item.
Additional non-returnable items: Night Vision and Gift cards
To complete your return, we require a receipt or proof of purchase. Simply email us with your order number.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery.
Cancellation Refunds (if applicable)
If you cancelled your order prior to the order shipping and haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at SALES@OVERTINDUSTRIES.COM.
Shipping
To return your product, you should mail your product to:
OVERT INDUSTRIES LLC
1422 HOFF INDUSTRIAL CTR
O’FALLON, MO, 63366
If you start a return outside of our automated system, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a return credit, the cost of shipping will be deducted from your return credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Billing Address and Shipping Address Policy
To combat fraudulent purchases, any order that do not have a matching billing address and shipping address are subject to further verification. Our customer service team will contact you and request that the customer submit a copy of a valid state issued identification card with matching legal name and shipping address listed on the state issued identification card. If they do not match or if the customer doest not provide the requested documentation, the order will be cancelled accordingly.